What Really Happens When You Book A Delivery
Most people think booking a courier is simple: you make a call, a driver turns up, and the job is done. In reality, there is a carefully managed process happening behind the scenes to make sure your delivery reaches the right place, at the right time.
Here is what actually happens the moment you make that call.
1. Your request is checked by a real person
As soon as your booking comes in, it is reviewed by one of our fleet controllers. This is where the first important decisions are made:
- Is the delivery same-day or next-day? Urgent or non-urgent?
- Are there special requirements (fragile, tail lift or curtain side requested)?
- What size vehicle is required?
- Are there delivery restrictions such as timed slots or access issues?
This step makes sure your job is matched to the right solution, not just the fastest one.
2. The best driver is selected for your job
We do not just send “the nearest available van”. Your job is evaluated against:
- Driver location and current route
- Vehicle size and capacity
- Experience with specific delivery types
- Amount of time already driven
This allows us to balance speed, safety, and efficiency.
Once assigned, the driver is provided with:
- Collection and delivery addresses
- Special instructions
- Contact names and numbers
- Any special instructions
3. The route is planned for reliability, not just speed
Our experienced couriers plan routes using mapping systems, but those are only a starting point. They also consider:
- Current traffic conditions
- Known congestion areas
- Roadworks and regular delays
- Local access restrictions
This is a major difference between a professional courier service and a simple sat-nav journey.
4. Real-time communication takes place throughout the job
While your delivery is on the move, the operations team is monitoring progress through live tracking, and staying in constant contact with the driver. If a problem occurs — traffic, an accident, access issues — action is taken quickly to minimise delay and keep you up-to-date.
You are not just left wondering where your delivery is.
5. Proof of delivery is obtained and recorded
Once delivered, the driver confirms completion. This includes:
- Name of the person who accepted delivery and signed for it
- Time and location
- Any notes or issues
- Photo proof when requested
This protects both you and your customer.
6. The job is reviewed and invoiced accurately
After delivery, the job is marked as complete, with full POD details entered. Only then is the job added to your invoice.
Why this matters
Understanding what happens behind the scenes shows the value of a professional courier service. It is not just a van and a driver — it is a controlled system designed to reduce risk, improve reliability, and protect your time and reputation.
If you need deliveries that are handled properly, not just quickly, we are built for that.
Ready to Book a Reliable Courier?
📞 Call us on 01223 860111
📧 Email us at info@ccs.uk.com
